[PODCAST] Transform Your Auto Repair Business with Expert Service Advisor & CSR Training
Sep 10, 2024In this interview Chris Lawson is joined by Gerry Frank, Laura Frank, Leigh Anne Best and Bill Hill to talk about their upcoming transformative "From Chaos to Control" 2-day event.
This is a fast-paced workshop designed to equip your Service Advisors and Customer Service Representatives with the skills and strategies they need to take your business to the next level.
Listen in as they share insider tips on how to:
- 🔧 Train your Service Advisors & CSRs to boost sales and profits
- 🔧 Create a customer service experience that keeps clients coming back
- 🔧 Implement a proven 8-step sales process to skyrocket your closing rate
- 🔧 Maximize the D.V.I. and get more from your technicians
- 🔧 Develop effective follow-up strategies to retain customers
- 🔧 And so much more!
Here's what one shop owner had to say after attending the workshop:
"After this class, I think we can double our repair order with the sales and inspection processes they laid out for us." - Mike Caprio, Owner East Rock Auto Repair, New Haven CT
Don't forget to register your staff for our upcoming Sales and Customer Service Workshop on Nov 9-10 in Novi/Detroit, MI. Limited spots available!
